Contact Rushville Water Restoration

What should you do first when water gets into your house in Rushville?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• Storm water usually gets in through window wells or the joint where the floor meets the wall. Move what you can to a dry room.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What does the person who answers need to know?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Which fixture or pipe is leaking, or that you can't tell yet.
• Whether it's clean water from a supply line or water that came up from a drain.
• If anything stored in the basement is sitting in water.
• About how long the water has been sitting.
• Whether someone will be home to let the crew in.
• The name of your insurance company, if you've already decided to file.
• Whether the power to the wet area is on or off.

Short answers are enough, since the crew will look at everything again in person.

How does the first visit to your house work?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Why do the age and layout of your Rushville home matter on the call?

Typical houses here are two story homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. Low lying lots near the Flatrock River are more likely to take on outside water in a big storm. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Mention any of this when you call, and the crew will plan around it.

Which areas around Rushville can call this number?

This number covers Rushville and its neighborhoods, including these:

• Downtown Historic District · basements are common
• Laughlin Park Area · basements are common
• North Main Street Corridor · basements are common
• West 16th Street / School Campus Area · most with basements
• Sexton Street / Benjamin Rush Middle School Area · much of it from the 1950s to 1970s, basements are common

This number also takes calls from nearby Carthage, Knightstown and Morristown. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. For details on the work itself, see our page on water damage restoration and basement flooding.

What do callers in Rushville want to know first?

Who answers when you call this number?

Rushville Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. On WISH-TV's Life.Style.Live, the company has talked about its community work, like its yearly back to school backpack giveaway. The number on this page reaches the team any time, day or night.